Institute for Building Technology and Safety

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Chief Quality Auditor

Chief Quality Auditor

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General Description
The Chief Quality Auditor is responsible for auditor oversight, performing quality audits related to the production of manufactured housing under the U.S. Department of Housing and Urban Development (HUD) Manufactured Housing Program, and assisting in conducting performance reviews of third-party inspection agencies. This position requires up to 50 percent of domestic travel conducting such audit activities at manufacturing plants nationwide.


Supervision Received/Exercised

The Chief Quality Auditor primarily receives direction from the Task Manager and supervises auditor personnel and their activities under the HUD Program. The Chief Quality Auditor may occasionally be asked to take other lead roles in providing other services critical to the performance of IBTS contractual obligations such as inspections, research, or similar technical services relevant to the field inspector’s education, background, and experience.


Responsibilities and Duties (Duties include but are not limited to):   

  • Perform administrative and quality control reviews of audit reports and distribute the finalized reports to HUD and the third party inspection agencies.
  • Conduct performance assessments and write performance evaluation reports of third party inspection agencies. The report is include assessments related to the agency’s ability to provide quality assurance program oversight and residential construction-code compliance inspections duties.
  • Demonstrate the ability to use and/or interpret residential construction designs, quality assurance manuals, storage and testing protocols, and product manufacturer installations instructions.
  • Apply applicable codes, standards, and construction workmanship to evaluate the capability of a third-party inspection agency to ensure a manufacturer can produce compliant manufactured homes on a continuing basis.
  • Conduct inspections in the field and perform root cause analyses to determine the source of the compliance issues.
  • Develop recommendations to HUD for improving the operations of the third party inspection agencies.
  • Analyze field data, track trends, and conduct third-party office audits to review adequacy of procedures, staffing, quality reviews, and training programs to comply with Federal regulations.
  • Identify non-compliances in approved designs and weaknesses in quality assurance programs.
  • Communicate effectively with external and internal customers and build positive relationships.
  • Act as a relief auditor as required.
  • Provide performance feedback and deliver corrective actions to auditors.
  • Elevate concerns to management as required.
  • Ensure equipment is safe and in proper working order, including scheduling preventative maintenance.
  • Ensure a safe work environment, promote a safety culture, deliver safety training, etc.
  • Resolve disagreements with the manufacturers and third-party agencies in an amicable manner.
  • Assist in developing and maintaining IBTS processes, procedures, and instructions for audit staff.
  • Develop and present internal and external training as required on technical areas, key topics of assignment, procedures/processes, standards, and more.
  • Provide guidance to team members on all procedures, technical issues, travel planning, and communications.


Education Requirements  

  • Associate’s degree in inspecting, inspecting technology, or related inspecting and/or auditing field. (Extensive experience may be substituted for an associate’s degree.)

Certifications and Registrations

  • ASQ Certified Quality Auditor or ability to obtain certification within six months of employment.
  • ICC Certified as a Residential Combination Inspector, preferred or ability to obtain within one year of employment.
  • Extensive experience may be substituted for ICC Certification


Work Experience

  • Minimum of two years of quality auditing or management experience, including regulatory compliance determinations, and two years of general building/construction industry experience. (Factory-built structures experience is considered a plus.)
  • Two-plus years of relevant experience in all disciplines of residential construction, including but not limited to mechanical, electrical, plumbing, structural, non-structural, and thermal.
  • Three to five years supervisory experience.
  • Experience in managing projects and working as a member of a team.
  • Exposure to quality auditing in a government contracting environment and ISO standards auditing experience are preferred.


Special Skills and Abilities

  • Good writing skills with the ability to document audit findings, compile data, and write reports.
  • Strong interpersonal skills for conducting audits in a constructive and fair manner. Use tact and strategy during audits to gain cooperation, collect field data, and make observations without interrupting the normal manufacturing and QC process.
  • Fundamental understanding of Quality Management Systems and the principles of effective quality assurance programs with the ability to apply them to the building regulatory environment.
  • Proficiency with computers and related software, including but not limited to Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
  • Attention to detail and documentation of factual data, files, observations, and interviews.
  • Dispute resolution skills to amicably and professionally resolve any differences or conflicts.
  • Travel planning skills to effectively plan travel efficiently within Federal guidelines.
  • Root cause analysis skills.
  • Ability to represent the organization in a professional, ethical, and consistent manner.
  • Strong leadership skills.
  • Ability to carry out responsibilities with minimal supervision and successfully complete assigned tasks in a timely manner.


Bring your passion, expertise, and experience to IBTS, where we appreciate and are committed to our employees. We offer outstanding benefits, growth opportunities and work hard to maintain a culture that values our employees. 


The Institute for Building Technology and Safety (IBTS) is a 501(c) (3) non-profit organization that was established to provide unbiased professional building code compliance services, while enhancing the communities in which we work. At IBTS, our mission is to deliver quality services to meet the challenges of governance at all levels while enhancing public safety, economic development, and the general welfare of the community. Our services include Building and Community Development, Energy and Sustainability Services, Disaster Planning and Recovery, Quality Assurance, as well as Compliance and Risk Monitoring.


IBTS is headquartered in Ashburn, VA, with additional offices in Louisiana, Missouri, New York, Oklahoma, Texas and Washington, DC.


We are committed to building a community of experts with diverse backgrounds, disciplines, and perspectives who are passionate about our mission. IBTS is proud to be an Equal Opportunity and Affirmative Action Employer that is committed to hiring a diverse and talented workforce. S3 Residence, disability, and veterans encouraged to apply.


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