Institute for Building Technology and Safety

  • Scheduler

    Posted Date 2 months ago(9/5/2018 1:46 PM)
    Job ID
    2018-1581
    # of Openings
    1
    Job Locations
    US-TX-Houston
    Category
    Disaster Recovery
  • Responsibilities

    Introduction:

    This position is part of a Disaster Recovery team.   We are not first responders, but when natural disasters strike (e.g.., hurricanes, earthquakes, flood waters, tornados, fires, etc.) our team fully engages as part of the recovery process to help restore the communities. Our primary focus is working with homeowners in the restoration of their houses and property.

    This position will begin as an “on-call/as-needed” basis, with strong probability of converting to a regular, full-time position with full employee benefits which include (but are not limited to) medical, prescription, dental, vision, FSA, 401k with employer matching, paid holidays, and paid leave.

    We are looking for individuals who are willing, able, and readily available to be a part of this team, who can report for work on short notice and remain engaged throughout the recovery efforts for varying periods of time.

    Position Summary:

    The Scheduler will perform various clerical and administrative tasks to support the IBTS offices and disaster recovery activities.  In order to be successful, this individual will work diligently to maintain accurate and effective schedules of work for all field and office personnel. This individual must be reliable and hardworking with great communications skills; able to handle a heavy work load while maintaining accuracy and meeting deadlines.

    Responsibilities:

    • Provide excellent customer service to homeowners, clients, and IBTS staff when assigning and updating them on scheduling.
    • Schedule and optimize jobsite inspections.
    • Triage all inspections status in Inspection Scheduling Tool and Customer Database.
    • Demonstrate ability to prioritize scheduling backorders in addition to resolving customer issues.
    • Reassign work as needed to manage customer's expectations making judgments based on current workloads and priorities.
    • Provide administrative support in fast-paced scheduling environment for incoming projects.
    • Provide a high level of office support to the field inspectors (lead & assistants).
    • Prepare status reports for the Inspection Team Manager and others, as needed.
    • Pull inspection reports as requested.
    • Distribute inspections to field inspectors.
    • Input/Correct estimated hours to complete inspections during the scheduling process.
    • Assign task in customer database for estimators and field inspectors.
    • Work within designated IBTS and Client databases.
    • Provide accurate and complete data input in detail of upcoming projects, being detail oriented is a must.
    • Place call to customers when required details are missing.
    • Open, sort, read, and prioritize incoming emails.
    • Prepare job folders to include work orders, job plans and maps.
    • File and scan completed projects.
    • Utilize planning board / Gantt or similar.
    • Review and clear multiple reports weekly.
    • Procure outside resources if required.
    • Perform other duties as assigned.

    Qualifications

    • High school diploma or equivalent; college degree is desirable.
    • Proven working experience as a Scheduler for a minimum of 2 years.
    • Minimum of 1 year of experience performing data entry.
    • Advanced Proficiency in utilizing Microsoft Word and Excel.

    Competencies:

    • Must be comfortable and able to work efficiently in a fast-paced environment.
    • Must be able to handle a high-volume workload with strong attention to detail and high level of accuracy.
    • Must be flexible and able to work with frequent interruptions and changes in priorities.
    • Must possess strong oral and written communication skills among team members and customers.
    • Must be a team player who eagerly supports other members of the team with a positive team spirit and attitude.
    • Experience working directly with field teams is preferred.
    • Experience coordinating projects is a plus.

    Language Skills: 

    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to write routine reports and correspondence.
    • Ability to speak effectively before groups of customers or employees of organization.
    • Bi-lingual in English and Spanish preferred.

    Overview

    Bring your passion, expertise, and experience to IBTS, where we appreciate and are committed to our employees. We offer outstanding benefits, growth opportunities, and work hard to maintain a culture that values our employees. 

     

    The Institute for Building Technology and Safety (IBTS) is a 501(c) (3) non-profit organization established to provide unbiased professional building code compliance services, while enhancing the communities in which we work. At IBTS, our mission is to deliver quality services to meet the challenges of governance at all levels while enhancing public safety, economic development, and the general welfare of the community. Our services include Building and Community Development, Energy and Sustainability Services, Disaster Planning and Recovery, Quality Assurance, as well as Compliance and Risk Monitoring.

     

    IBTS is headquartered in Ashburn, VA, with additional offices in Louisiana, Missouri, New York, Oklahoma, Texas and Washington, DC.

     

    We are committed to building a community of experts with diverse backgrounds, disciplines, and perspectives who are passionate about our mission. IBTS is proud to be an Equal Opportunity and Affirmative Action Employer that is committed to hiring a diverse and talented workforce. This opportunity is open to Section S3 Residents.

     

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