The Director will report to the Chief Operating Officer and will be responsible for all internal operations, business development, and delivery aspects of the Local Government Solutions division (LGS). The division currently has ~50 staff and multiple subcontractors/consultants. LGS currently delivers $6 million in annual revenue with double digit YTY growth expectations. The LGS Director will be a part of the team of Directors, each of whom leads its own set of services.
The LGS Director will lead the division by achieving client service expectations, as well as revenue and net asset gain objectives. The Director will achieve growth through business development and marketing activities, developing a strong and diverse pipeline of opportunities, and securing contracts via the RFP process and/or use of existing contracting vehicles (e.g., Master Service Agreements, etc.).
IBTS has multiple strategic relationships with critical client communities, councils of government, and nationwide/statewide local government advocacy agencies (Municipal Leagues, National Associations, etc.). A critical role for the LGS Director will be to lead the successful performance and delivery of services to these and future clients in exceedance of client expectations and in compliance with our existing contracts. The Director will supervise a team consisting of various project managers, subject matter experts (SMEs), and field staff. The Director will be responsible for the overall quality of the delivered services, ensuring superior client satisfaction, and operating within the expected budget. The Director will also lead the team’s efforts in securing contract renewals, contract modifications/ expansion, and in the development and progression of additional local government opportunities to grow and expand our contract base. The Director will serve as the senior client success leadership executive.
In addition to existing clients and partners, the Director will be responsible for identifying new business opportunities across the broader local government marketplace with the intended outcome being to expand upon our footprint and operating base. These growth objectives will be in alignment with firmwide business development plans and the IBTS strategic plan. The Director is expected to provide strategic guidance and thought leadership to create a value to our clients and differentiate IBTS from other service providers by offering innovative and effective services.
The Director will be expected to achieve goals of IBTS’ Corporate Strategic Plan and support overall organizational success and strategic initiatives. This individual will lead specific corporate strategic initiatives to establish and/or expand the necessary partnerships to enable the requisite business results. Through the Director’s leadership of staff, the team will successfully identify targeted local government clients and strategic partners who would benefit from IBTS expertise and resources. Consistent with this effort, it is expected that the Director will develop a presence in the market in which IBTS is seen as an industry expert on IBTS’ key capabilities (e.g. building department services) and is an essential partner to local governments.
In conjunction with other IBTS executives, the LGS Director will work collaboratively with IBTS’ five Board appointing entities to further enable the delivery of IBTS services and solution capabilities; these offerings would include (a) coordination among federal/state/local governments under various national programs, (b) developing cost effective solutions and reducing delays, (c) creating ways to accelerate progress in communities and governments, and (d) implementing innovative ways to improve governance by transparency, focus on citizen services and collaboration with all stake holders.
Required skills, knowledge, and demonstrated success:
Will require frequent traveling.
Bring your passion, expertise, and experience to IBTS, where we appreciate and are committed to our employees. We offer outstanding benefits, growth opportunities, and work hard to maintain a culture that values our employees.
The Institute for Building Technology and Safety (IBTS) is a 501(c) (3) non-profit organization established to provide unbiased professional building code compliance services, while enhancing the communities in which we work. At IBTS, our mission is to deliver quality services to meet the challenges of governance at all levels while enhancing public safety, economic development, and the general welfare of the community. Our services include Building and Community Development, Energy and Sustainability Services, Disaster Planning and Recovery, Quality Assurance, as well as Compliance and Risk Monitoring.
IBTS is headquartered in Ashburn, VA, with additional offices in Louisiana, Missouri, New York, Oklahoma, Texas and Washington, DC.
We are committed to building a community of experts with diverse backgrounds, disciplines, and perspectives who are passionate about our mission. IBTS is proud to be an Equal Opportunity and Affirmative Action Employer that is committed to hiring a diverse and talented workforce. This opportunity is open to Section S3 Residents.
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